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Solution by Industry
Physical security solutions designed for specific industries and real-world operating environments.
Solution by Application
Surveillance and security solutions designed for specific use cases and security challenges.
Solution by Technology
Integrated technologies powering intelligent security solutions across environments.
Video Management Platforms
On-premise and cloud-based VMS platforms for unified video management.
Network Cameras
Network cameras offering flexible options for different environments and industry needs.
Onboard Security
Onboard security designed for real-time surveillance in transit and transportation.
Network Video Recorder and Appliance
Recording appliances for secure storage and cloud-connected management.
Integration Plug-ins
Integration plug-ins that connect management software with third-party platforms and tools.
Networking
Networking products provide network connectivity & power supply for stable transmission.
Accessories
Accessories designed for various installations, integration, and operation of surveillance products.
Facial Recognition
Facial recognition devices for identifying and verifying individuals.
Legacy Products
Legacy products maintained for reference and existing deployments.
Learning
Explore the latest physical security insights through cases, articles, videos, and webinars.
Download Center
Download software, firmware, datasheets, QIGs, manuals, and technical documents.
Management Tools
Support resources for warranty, service requests, cybersecurity, and customer assistance.
Design Tools
Management tools for device setup, maintenance, and compatibility verification.
Support
Planning tools to design, calculate, and deploy surveillance system projects.
Partner Portal
Access the VPP Portal and VORTEX Reseller Portal for partner programs and services.
Technology Partners
Technology partners and programs offering VADP collaboration and exclusive A&E/C support.
Where to Buy
Find authorized distributors and resellers for our products in your country.
Technical Support
If you encounter any issues with VIVOTEK products, please follow the steps below to resolve them quickly.
- Power Connection
- Network Connection
- Firmware Update
- Hardware Restore
Ensure the power is connected and the camera’s LED is on. If necessary, test the power source with another device to confirm it’s working. For details on LED statuses, refer to the user manual available on our Download Center.
Check the LED indicators on your network devices (e.g., switch, router). If the LEDs are off, try using a different network cable.
Ensure the camera firmware is up-to-date for optimal performance. Firmware updates are available on our Download Center.
If you’re unable to access the camera, perform a hardware restore. Instructions are in each camera's user manual, also available on the Download Center.
- User Manuals
- FAQ & Knowledge Base
- Video Tutorials
Find answers to usage-related issues in the product’s user manual.
Visit the VIVOTEK Knowledge Base for solutions to common issues. Please check here before contacting Technical Support.
Watch video tutorials on the VIVOTEK Technical Support Channel for step-by-step troubleshooting guidance.
If the issue persists after following these steps, proceed to contact Technical Support.- Provide Problem Details
- Detailed description of the issue
- Device name, firmware, or software version
- Device MAC address and configuration file
- Steps to reproduce the issue
- Logs, messages, date, and time of occurrence
- Screenshots or video clips of the issue
- Remote access details (e.g., Anydesk, TeamViewer, or device public IP)
- Technical Support & Costs
Include as much relevant information as possible to help us troubleshoot efficiently. Required information includes:
Contact your nearest VIVOTEK distributor for the quickest service. Distributor contact information is available at Where to Buy. If a distributor is unavailable, log into the VIVOTEK Customer Community and fill out a support form. There is no additional cost for VIVOTEK technical support; however, RMA costs may apply if a camera requires repair or replacement.
