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Solution by Industry
Physical security solutions designed for specific industries and real-world operating environments.
Solution by Application
Surveillance and security solutions designed for specific use cases and security challenges.
Solution by Technology
Integrated technologies powering intelligent security solutions across environments.
Video Management Platforms
On-premise and cloud-based VMS platforms for unified video management.
Network Cameras
Network cameras offering flexible options for different environments and industry needs.
Onboard Security
Onboard security designed for real-time surveillance in transit and transportation.
Network Video Recorder and Appliance
Recording appliances for secure storage and cloud-connected management.
Integration Plug-ins
Integration plug-ins that connect management software with third-party platforms and tools.
Networking
Networking products provide network connectivity & power supply for stable transmission.
Accessories
Accessories designed for various installations, integration, and operation of surveillance products.
Legacy Products
Legacy products maintained for reference and existing deployments.
Learning
Explore the latest physical security insights through cases, articles, videos, and webinars.
Download Center
Download software, firmware, datasheets, QIGs, manuals, and technical documents.
Management Tools
Support resources for warranty, service requests, cybersecurity, and customer assistance.
Design Tools
Management tools for device setup, maintenance, and compatibility verification.
Support
Planning tools to design, calculate, and deploy surveillance system projects.
Partner Portal
Access the VPP Portal and VORTEX Reseller Portal for partner programs and services.
Technology Partners
Technology partners and programs offering VADP collaboration and exclusive A&E/C support.
Where to Buy
Find authorized distributors and resellers for our products in your country.
Technical Support
Find resources, troubleshooting guides, and expert assistance for all VIVOTEK products.
Need help with a VIVOTEK product? Quickly find answers and support using these convenient self-help tools and resources.
Basic Self-Check
Explore the Knowledge Center
Advanced Assistance
Please follow these essential connectivity and hardware verification steps based on your product. Many issues can be resolved with just a few quick checks.
Common Basic Checks
For VIVOTEK cameras and NVRs that have lost connection, and for VORTEX Cloud Cameras that have not yet been connected to the portal:
① Power Connection: Make sure the power is properly connected and that the status LED on the camera or NVR is on. If the LED is not lit, try using a different power source to check whether the device powers on. For details about LED status indicators, please refer to the User Manual.
*Related article:
② Network Connection: Check the LED indicators on your network devices, such as switches or routers. If the LEDs are off, try using a different network cable.
*Related articles:
[All Cameras] What should I do if the camera's green LED does not blink (no network connection)?
[All Cameras] What should I do if the camera cannot be found on the network using Shepherd?
Access our comprehensive repository of product documentation, user manuals, knowledge center articles, and video tutorials tailored for both hardware setups and cloud solutions.
User Manual
Find answers to usage-related questions in the product’s User Manual.
Knowledge Center
Visit the Knowledge Center for solutions to common issues and frequently asked questions.
Video Tutorials
Watch tutorials for step-by-step troubleshooting guidance and setup instructions.
Get instant answers to our most frequently asked questions.
VIVOTEK Cameras, NVRs, PoE and VMS solutions
[All Cameras] What should I do if I forget my camera's password?
If you forget the camera’s root password, you must restore the camera to its factory default settings to regain access.
To restore the camera, press and hold the reset button until the status LED starts blinking rapidly. If the button is recessed, use a paper clip or similar tool.
Learn more details→
[All Cameras] What should I do when the camera's live view or video stream fails to display?
You can try the following troubleshooting steps:
(1) Check whether your browser is compatible with the camera.
(2) Upgrade the camera to the latest available firmware.
(3) Check whether the camera sensor is still generating images.
(4) Use an RTSP player to verify whether the camera can stream data via RTSP.
(5) Restore the camera to its factory default settings.
Learn more details→
[All Cameras] Why does the camera show blurry video at night due to IR reflection?
Many VIVOTEK cameras include built-in IR illuminators to provide clearer images at night. If the camera switches to night mode and the image appears blurry, the issue may be caused by IR reflection.Please check the following items:
(1) Lens rubber position
(2) Lens adjustment angle
(3) Camera bubble
(4) Camera installation environment
Learn more details→
[Linux-Based NVRs] What should I do if the power LED is on but the status LED does not light up?
After the NVR is powered on, the Power LED should remain solid. When the Status LED turns solid green, the system is ready for use.
Learn more details→
[Linux-Based NVRs] Why is video playback choppy or jumpy when using the fast-forward function?
Due to the performance limitations of Linux-based NVRs, such as the ND series, playback at speeds higher than 1x is designed to play only I-frames to reduce system load. If the camera or NVR is configured to reduce the number of I-frames in order to lower bandwidth usage, playback may become more choppy or jumpy.
To minimize choppy or jumpy playback, adjust the following settings:
(1) Turn off Dynamic Intra Frame Period for the camera’s recording stream. The default recording stream is usually Stream 1.
(2) Lower the Intra Frame Period value to add more I-frames per second to the recording.
(3) Turn off Activity Adaptive Streaming (AAS) on the NVR.
Learn more details→
VORTEX Cloud Surveillance and VORTEX Cloud Cameras
[VORTEX Cameras] How do I estimate general bandwidth consumption?
VORTEX Camera bandwidth consumption equals the streaming bit rate plus the background metadata bit rate.
Learn more details→
[VORTEX] How should I configure my network firewall when using the VORTEX service?
To ensure the best experience with VORTEX services, it is important to configure your network firewall settings correctly.
Explore more key aspects to consider→
[VORTEX] What are the network requirements for a VORTEX device?
Key network requirements include:
(1) IP Address and DHCP
(2) DNS, or Domain Name System
(3) NTP, or Network Time Protocol
Learn more details→
[VORTEX] How do I configure a webhook in Alarm Management?
The webhook feature in Alarm Management allows you to send automatic notifications to specified URLs whenever a selected rule is triggered. This enables seamless integration of real-time alerts into your workflow or external systems.
Learn more details→
[VORTEX] How do I onboard the VIVOTEK NVR to VORTEX?
The VIVOTEK NVR can be added to either an existing or a new VORTEX organization. End-users should contact their system integrator and provide the NVR's MAC address along with the relevant organization details, while system integrators can complete the onboarding process through the Reseller Portal.
Learn more details→
If the issue persists after completing the basic checks, please prepare your device information, such as the model name, firmware version, and MAC address, along with a clear description of the issue. Then, select your profile below to connect with the appropriate support channel for faster assistance.
Unable to connect with your distributor? Fill out this form, and we will help identify the right support contact for your needs.
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